Returns

Last updated: October 4, 2026

Our 30-day satisfaction guarantee

We want you to love your routine. If a product isn't right for your skin or hair, you can return it within 30 days of delivery for a refund to your original payment method, even if you've opened it.

What we accept

Unopened products in their original condition.
Opened products that are at least half full, so you have time to try them properly.
One return of each product per customer.

What we can't accept

Items returned more than 30 days after delivery.
Opened products that are less than half full.
Gift cards.
Routine sets returned partially. Please send back the full set, or contact us and we'll help.
Products bought from other retailers, including Amazon. Please return those through the store you bought from.

How to start a return

Email info@marudermusa.com with your order number and the items you'd like to return.
We'll reply within 1 to 2 business days with return instructions and our return address. Items sent back without contacting us first can't be accepted.
Pack the items securely and ship them back with a tracked service.

Return shipping

Return shipping is paid by the customer, and original shipping charges aren't refunded. If we made a mistake, or your item arrived damaged or defective, we cover everything and send a replacement or full refund. See our Shipping page for how to report a damaged or missing item.

Refunds

Once your return arrives and is checked, we'll email you and issue the refund to your original payment method within 5 business days. Your bank may take a few more days to show it.

Exchanges

Want a different product or size instead? Email us and we'll arrange an exchange for the item you'd prefer.

Reactions and sensitivity

If a product causes irritation, stop using it and contact us. We'll refund it under this guarantee. If irritation continues, please consult a healthcare professional.